why do some support requests have lots of replies and others get none?

  • Profile Image
    bodydataspace
    Asked on August 31, 2011 at 12:36 PM

    hi there,

    i have posted 2 separate messages to jotform support forum today.  neither have been answered.
    http://www.jotform.com/answers/41449-unique-id-sequence-issue-trying-again-now-we-have-upgraded-to-premium#0
    http://www.jotform.com/answers/41425-unique-id-sequence-issue#0

    however i note that some questions seem to get instant multiple responses, and others get none.

    what's going on jotform support??

    look forward to hearing back.

  • Profile Image
    NeilVicente
    Answered on August 31, 2011 at 12:50 PM

    Hello,

    We apologize for the delay in responding to your support requests. We'd like to let you know that we give priority to our paid subscribers. Seeing that you have upgraded only 17 hrs ago, it might be possible that your account wasn't identified by the forum as Premium yet, that is why the threads you opened failed to show in our priority inbox.

    Anyway, we'll be dealing with your questions in a couple of minutes, so please stand by. Thank you for your patience.


    Neil

  • Profile Image
    bodydataspace
    Answered on August 31, 2011 at 01:02 PM

    Thank you :)