What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why do some support requests have lots of replies and others get none?

    Asked by bodydataspace on August 31, 2011 at 12:36 PM

    hi there,

    i have posted 2 separate messages to jotform support forum today.  neither have been answered.

    however i note that some questions seem to get instant multiple responses, and others get none.

    what's going on jotform support??

    look forward to hearing back.

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    JotForm Support

    Answered by NeilVicente on August 31, 2011 at 12:50 PM


    We apologize for the delay in responding to your support requests. We'd like to let you know that we give priority to our paid subscribers. Seeing that you have upgraded only 17 hrs ago, it might be possible that your account wasn't identified by the forum as Premium yet, that is why the threads you opened failed to show in our priority inbox.

    Anyway, we'll be dealing with your questions in a couple of minutes, so please stand by. Thank you for your patience.


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    Answered by bodydataspace on August 31, 2011 at 01:02 PM

    Thank you :)