What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade Plan

    Asked by kaptainsa on August 12, 2014 at 12:24 PM

    I downgraded my plan last month and it seems like I'm still being charged for a premium plan. I would like to downgrade to a regular plan.

    Page URL:
    http://santamonicawaterpolo.com/Splashball_Water_Polo_Gear.html

    downgrade plan premium plan and
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    JotForm Support

    Answered by david on August 12, 2014 at 02:07 PM

    Hi,

    I checked your account and it appears you had a duplicate subscription for a month.  You have successfully cancelled one but the other has not been.  I went ahead and cancelled the duplicate and refunded your for the month you were charged twice.  You should see this reflected in you account in 5-7 business days.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!

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    Answered by kaptainsa on August 12, 2014 at 02:34 PM

    Thank you!

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    JotForm Support

    Answered by david on August 12, 2014 at 03:39 PM

    You are very welcome, let us know if there is anything else we can help you with.

    Thank you for using JotForm!