Form Builder: Cannot scroll up and down, scroll bar is missing.

  • Daisy_sinnicks
    Asked on July 6, 2022 at 1:11 PM
    I can't scroll down when I am in the build stage. I can only see the top part of my form as my scroll bar is missing.
  • Camila JotForm Support
    Replied on July 6, 2022 at 1:26 PM

    Hello Daisy,

    Thanks for reaching out to Jotform Support. When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developer team.

    Our Developer Team is working on the issue as fast as they can. As soon as we have an update we’ll let you know.

    We really appreciate your patience and understanding while we handle your request.




  • aybukeceylan JotForm UI Developer
    Replied on August 19, 2022 at 6:54 AM

    Hello Daisy,

    I've investigated your problem with the scroll issue on the builder page. The related form is disabled but I noticed in the previous ticket, cause of scroll issue is not caused by form builder. Cause this issue is height property in your custom CSS. I also tested the issue on my end and replicated it.

    .supernova {
    
height: 200%;
    
}


    If the issue is still persist, removing this line will solve your problem.

    Thank you.