What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the most recent version of a form not saved?

    Asked by hellmands on August 12, 2014 at 01:08 PM

    I made changes to a form and was able to view the form successfully in preview.  I saved as I was creating the form.  The form was saved, but what was retained is not the latest version. 

    Page URL:
    http://form.jotform.us/form/42234786694163

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    JotForm Support

    Answered by Kiran on August 12, 2014 at 02:40 PM

    I see a few changes made to your form one hour ago along with adding an integration. 

    Could you provide us with additional information like to which fields that you have made the changes and not reflecting? Also, please let us know if the changes are listed here in the history. This would help us in investigating the issue further and provide you with an accurate solution.

    We'll wait for your response. Thank you.

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    Answered by hellmands on August 12, 2014 at 03:00 PM

    Your response helped me to locate the history, and that is very helpful.  Thank you.

    On the page that you are referencing (2 hours ago/18 updates), I see 500 Internal Server Error and below that nginx/1.2.3

     

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    Answered by hellmands on August 12, 2014 at 03:10 PM

    It seems to be a Browser issue.  I reverted and redid the integration, and it appears to be working now.  Thank you.

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    JotForm Support

    Answered by Kiran on August 12, 2014 at 04:16 PM

    Thank you for letting us to know that the issue is resolved. Also, if you see this issue again please  clear the browser cache by following the steps provided in  

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Please do not hesitate to get back to us if you need any help. We are happy to help you.

    Thank you for using JotForm.