What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    502 Bad Gateway error upon a form submission

    Asked by SEMLA on August 12, 2014 at 01:44 PM

    I've embedded a registration form on my association's annual meeting registration page. While no one has trouble seeing the form, I've had several people tell me that when they click "submit," they get the error message "502 Bad Gateway." Their submissions have been received on the JotForm website, but they don't get a confirmation email and the submissions are not showing up in the linked Google spreadsheet. What can I do to fix this?

    Page URL:
    http://semla.musiclibraryassoc.org/semla2014/registration.php

    502 Bad Gateway Bad Gateway 502 Error
  • Profile Image
    JotForm Support

    Answered by Mike_T on August 12, 2014 at 03:37 PM

    Thank you for contacting us.

    I have made several submissions on a cloned version of your form, but I have not noticed any errors or warnings.

    Are you able to reproduce the error from your side? Is there are any special instructions?

  • Profile Image

    Answered by SEMLA on August 14, 2014 at 08:12 AM

    I haven't been able to reproduce the error. I found out the people who had trouble had both tried using Internet Explorer, and one of them had left the form open for about ten minutes after completing it but before clicking "submit." Could either/both of those factors have caused the issue?

  • Profile Image
    JotForm Support

    Answered by david on August 14, 2014 at 11:13 AM

    Hi,

    Internet explorer is notoriously buggy and we usually recommend that our users use either Google Chrome or Firefox.  It is also possible that there was an issue with their browser session timing out and information not being properly forwarded upon submission.  

    When I tested a cloned version of your form, I was also able to use it without issue.  If possible, have your users try using Google Chrome and see if that fixes it.  If not, please let us know and we will be happy to look into this further.

    Thank you for using JotForm!