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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    where does the thank you message show up

    Asked by barefootvi on August 12, 2014 at 03:18 PM

    I selected and created a personalized thank you message.

    I have published form on my site and submitted a form as a test but never saw a thank you message.

     

    What did I do wrong?

    Page URL:
    http://www.cobratours.dm/#!customs-immigration-clearance/c15gz

    Thank You message message site selected
  • Profile Image
    JotForm Support

    Answered by david on August 12, 2014 at 04:27 PM

    Hi,

    I cloned your form to test it and upon completion of a test submission, your custom thank you message is indeed displayed:

    Is there possibly something in your web page that is preventing the form from redirecting to the thank you page?  It does appear as though your form and thank you page are setup properly.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!