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    Google Spreadsheet not updating data but was just working yesterday.

    Asked by geoacosta26 on August 12, 2014 at 04:02 PM

    My integration is currently not working even with new forms and test forms. I integrated a new form and I received an error that the servers are down or an overload of the server. Could this be the cause? Also after I integrated the form right after i received that error the spreadsheet updated so I tried the form again but I didn't receive my submission on my spreadsheet rather the ones I've been trying before that error came up.

    not updating Updated integrated new forms google spreadshet google integration
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    JotForm Support

    Answered by jonathan on August 12, 2014 at 05:19 PM

    Hi,

    I test the Google Docs Spreadsheet integration using your form http://www.jotform.us/form/42228551466153

    but so far I was NOT able to reproduce similar issue at this time.

    Here is the integrated spreadsheet

    https://docs.google.com/spreadsheets/d/1apAhB0V344vvChnFeQqMiVBKJrr9pyGIx77t_4ZkV-M/edit?usp=sharing

    If you like you can also test the form http://www.jotform.me/form/42236383738460 and see it updates the spreadsheet.

    Can you please try clearing your browser's cache first

    and then retry the integration from start (remove and just reintegrate again)

     

    Hope this help. Inform us if issue persist.

    Thanks.

     

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    Answered by geoacosta26 on August 12, 2014 at 05:50 PM

    Okay I keep having the same problem with my forms but with the form you provided me http://www.jotform.me/form/42236383738460 it works perfectly fine! But even if i create a new form and integrate a Google Spreadsheet it does not update? Only the form you gave me does but I can't edit that one since its not mine. 

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    JotForm Support

    Answered by jonathan on August 12, 2014 at 06:05 PM

    Hi,

    Can you please tell us which browser you were using?

    I was using Chrome just in case it matters.

    (it actually don't since I also was able to do it in Firefox browser) but could be in your case.

    I also cleared your form's cache, can you retry again? Let us see if it makes the difference.

    Thanks.

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    Answered by geoacosta26 on August 12, 2014 at 06:14 PM

    Yes I am using Chrome and Internet Explorer. What I've noticed is that when I remove the integration and I integrate to another new Google Spreadsheet the submissions I tried before the removal show up. Now when I submit new ones with the form they don't show until I remove the integration and integrate with a new spreadsheet. 

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    Answered by geoacosta26 on August 12, 2014 at 06:19 PM

    Also why did the form and spreadsheet you provided work and not my forms?

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    Answered by eliasibjulio on August 12, 2014 at 06:26 PM

    i have the same problem.

    please help!!

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    JotForm Support

    Answered by jonathan on August 12, 2014 at 06:26 PM

    I could see my test integration keeps getting updated up this time by test submissions done.

    I am not really sure where could be the problem at this time.

    I need you to test another option because it could also be the reason why it works on my form.

    When you redo the integration to google spreadsheetrename the default JotForm Folder Name assigned by the integration to something else.

     

    I did this in my integration because I wanted to put in separate folder all test google I do.

    Please try this. Inform me if it makes any difference.

    Thanks.

     

     

     

     

     

     

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    Answered by geoacosta26 on August 12, 2014 at 06:34 PM

    Now I am getting this error. And yes I have been changing the name of the Folder and Spreadsheet.

     

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    JotForm Support

    Answered by jonathan on August 12, 2014 at 06:52 PM

    I have submitted a bug ticket report to our higher team support.

    I am sorry but I am still not able to reproduce the problem.

    I even made an fresh new form to test http://form.jotform.me/form/42237632013444

    and it still is working on my google spreadsheet

    https://docs.google.com/spreadsheets/d/1K5LsS8YCiOQldou6ZTKmOU2yKzmtpfawVrLrLmjImWE/edit?usp=sharing

     

    We will notify you for any update on the status here.

    Thanks.

     

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    Answered by geoacosta26 on August 12, 2014 at 07:14 PM

    Really what is going on? The site has been acting very weird and many are complaining about the same thing. And I was literally going to go on a payment plan.

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    Answered by geoacosta26 on August 12, 2014 at 07:26 PM
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    Answered by robcheshire on August 12, 2014 at 07:45 PM

    I am also having the same problem. My google docs spreadsheet is not updating which is very annoying. Please fix this asap JOTFORM

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    JotForm Support

    Answered by steve on August 12, 2014 at 08:48 PM

    Hello,

    This is working now. It looks like it was a system or network glitch, which resolved itself. It may have been our server, the network, or Google's server. We see no further warnings in our log files and all our tests are working.

    Please let us know if you encounter further issues and do apologize for the inconvenience.

    Kind Regards