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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    After submission form is not redirected to PayPal page.

    Asked by kokaneepowerforms on August 12, 2014 at 06:58 PM

    I have a form that was working earlier today but is now revealing a blank screen on the submit.   3 users let me know and I experienced the same thing.

    Is  the site down when connecting to payment services?  Going to Paypal in this case.  Form link provided below.

    Page URL:
    http://www.kokaneepower.org/derbies/online/20140816.html

    form link site 3 same
  • Profile Image

    Answered by kokaneepowerforms on August 12, 2014 at 09:57 PM

    This started working again.... would sure like to know more about the outage.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 13, 2014 at 03:33 AM

    Hello kokaneepowerforms,

    I'm sorry for the trouble caused to you.

    I did check your web page where you have embedded your form and it seems to currently work as expected. It does redirect to the PayPal page. Please check the screenshot below:

    I am not sure what caused this issue. Let me forward this thread to our back end team for further investigations. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 13, 2014 at 09:52 AM

    @kokaneepowerforms

    We have pushed an update to PayPal forms today -- if you noticed, the 'Please wait while redirecting' message is now gone. This change was made to improve the security of your form's PayPal transactions.

    The problem occurred when only the backend changes were propagated due to unexpected hiccups that plagued the internet today. We are always careful when pushing updates, however we did not expect there to be a hiccup this time.

    The issue resolved on its own as soon as the frontend changes were also propagated.

    Hope this explains what happened. Do let us know if you have other questions or concerns.

    Kind regards