What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    After submitting the form, there is no response - nothing appears

    Asked by theies on August 12, 2014 at 11:25 PM

    After submitting our order, it proceed to the submit.jotformpro.com..site, but nothing appear.

    there is no prompt for payment. It had been working perfectly last week


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    JotForm Support

    Answered by TitusN on August 13, 2014 at 08:16 AM


    Sorry about that. 

    I believe this is in relation to a payment form - which directs to a checkout - like Paypal, after submission. 

    Are you getting a blank screen after you submit the form? 

    Please share the link to your website where the form is embedded so that we can test it and identify the problem.

    We look forward to your response.  

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    JotForm Support

    Answered by NeilVicente on August 13, 2014 at 09:38 AM


    The problem should be fixed by now. Would you please kindly check on your end to confirm?