What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When clicking submit, it is not linking to paypal

    Asked by romanceoutsourced on August 13, 2014 at 06:09 AM

    Hi,

    I have 4 jot forms on my website and 3 of them currently aren't linking to paypal once a customer presses submit. These are the links. 

    http://www.romance-outsourced.com/prices-packages/anniversary/

    http://www.romance-outsourced.com/prices-packages/birthday/

    http://www.romance-outsourced.com/prices-packages/weddings/

     

    Could you tell me why?

     

    Many thanks!

    Page URL:
    www.romance-outsourced.com

    paypal
  • Profile Image

    Answered by jedcadorna on August 13, 2014 at 10:09 AM

    It is possible that your source code is conflicting the jotform embed code. To avoid conflicts with other javascript libraries please re-embed your form using iframe method this should eliminate any conflicts you have and make your form redirect to paypal without any problems.

    Here's a test using your standalone URL. This works fine since it doesn't have any conflict and not embedded.