What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Urgent! Up until yesterday our form was working correctly. Yesterday we could not! Losing registrations hourly!

    Asked by cfov on August 13, 2014 at 10:38 AM

    Today we cannot even get onto our form.  We cannot edit it.  We can't try to fix it.  People are trying to register and cannot.  We are losing entries by the hour.  www.amazingraise.com

    www register and
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    JotForm Support Manager

    Answered by Jeanette on August 13, 2014 at 12:22 PM

    I just checked your form Amazing Raise Color 5k Registration Form and submitted a test with no problem.

    On regards to your inability to edit forms. Can you please log out, clear your browser's cache and login back again?

    To test the form, just fill it out and submit it. It should submit with no issue at all.