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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Purchased products total appears zero(0.00) when it has price ammount

    Asked by ttmmotorsports on August 13, 2014 at 02:35 PM

    A customer bought one t-shirt for $12.00, and I got $0.00! I need to know what went wrong ASAP! I have people trying to make purchases and FB ads running. 

     

    Page URL:
    www.ttm.evoaudiogroup.com

    Screenshot
    purchase JotForm uploads order form zero amount quantity
  • Profile Image
    JotForm Support

    Answered by jonathan on August 13, 2014 at 04:27 PM

    Hi,

    It seems that you had this fixed already. Because when I test submitted your form http://www.jotform.us/form/42205213060133 , it was working as intended.

    See screens below for the result of my test.

    at the Paypal payment screen

     

    I noticed the difference between how the form was before base on the screenshot you provided and the screen I see when I was doing the the test.

    In your screen before, there were default zero(0) values in the quantity. This is what triggers and allowed submissions with zero(0) amount.

    on my test, it was not like that anymore.

    Hope this help. Please tell us if issues persist.

    Thanks!