What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This morning I used PayPal to pay for one month premium level. Why am I getting cancel notice?

    Asked by wildrumpuscircus on August 13, 2014 at 05:09 PM

    I upgraded to premium service, received a transaction confirmation from PayPal. Why am I getting cancellation notices from you, told I've reached capacity and my forms will be removed? 

    My Forms cancellation transaction upgraded
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    JotForm Support

    Answered by KadeJM on August 13, 2014 at 06:17 PM

    I checked on this problem and found that you weren't logged in correctly at the time of purchase. So because of this it didn't associate the purchase with your account properly. 

    Your username should be where I've highlighted in red below, but as you can see it's undefined and I have manually upgraded you to fix it for you. 

    Date of sign up:  Aug 13, 2014

    Subscription Name:  JotForm premium monthly

    Subscription Number:  S-05G99600L2673323D

    Custom Number:  undefined-monthly

    Subscription Terms:

    $9.95 USD for the first month

    Then $9.95 USD for each month

     

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    Answered by wildrumpuscircus on August 13, 2014 at 06:22 PM

    Okay thanks for fixing it!

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    JotForm Support

    Answered by KadeJM on August 13, 2014 at 06:24 PM

    You are very welcome.