This morning I used PayPal to pay for one month premium level. Why am I getting cancel notice?

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    wildrumpuscircus
    Asked on August 13, 2014 at 05:09 PM

    I upgraded to premium service, received a transaction confirmation from PayPal. Why am I getting cancellation notices from you, told I've reached capacity and my forms will be removed? 

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    KadeJM
    Answered on August 13, 2014 at 06:17 PM

    I checked on this problem and found that you weren't logged in correctly at the time of purchase. So because of this it didn't associate the purchase with your account properly. 

    Your username should be where I've highlighted in red below, but as you can see it's undefined and I have manually upgraded you to fix it for you. 

    Date of sign up:  Aug 13, 2014

    Subscription Name:  JotForm premium monthly

    Subscription Number:  S-05G99600L2673323D

    Custom Number:  undefined-monthly

    Subscription Terms:

    $9.95 USD for the first month

    Then $9.95 USD for each month

     

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    wildrumpuscircus
    Answered on August 13, 2014 at 06:22 PM

    Okay thanks for fixing it!

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    KadeJM
    Answered on August 13, 2014 at 06:24 PM

    You are very welcome.