What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    what is my login information?

    Asked by cadra rooney on September 01, 2011 at 05:43 AM

    When I try to reset my password, it tells me my email is not recognized.  Yet, I receive messages to the email address?

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    JotForm Support

    Answered by NeilVicente on September 01, 2011 at 01:03 PM


    Actually, you do not have a registered account. The forms you created are under a guest account which is only as good as your browser's cookies. When these cookies are cleared, access to the guest account is lost.

    I suggest that you register a free account using the same e-mail address for your guest account/s, so that the forms you created will be transferred over.

    Hope you find this useful. Let us know if you have other questions or concerns. Thanks!