- james wargoAsked on August 15, 2014 at 09:59 AM
We are using your form at many of our websites:
this is an example but when we fill it out we are not getting the email. the emails shoudl be going to firstname.lastname@example.org we are NOT seeing it in are filters coming in or being blocked. We have many irritated customers. We also changed the email to a specific one at our location. We did try a gmail and it did go through.
We dont see anything in our filters. Can you please call me at 724 822 6811 or email me at email@example.com we need to get this working please help!!
- JotForm SupportdavidAnswered on August 15, 2014 at 11:26 AM
I checked our mail logs and it appears the emails to "firstname.lastname@example.org" were failing for a period of time which resulted in your address being placed on our bounce list:
If there were issues with this email account being blocked or closed, please make sure it is active and able to accept mail. I removed your address from the bounce list and emails should once again be sent upon submission of your forms to that address.
Please let us know if you are still not receiving the emails and we will be happy to assist you further.
Thank you for using JotForm!