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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    we are not getting your emails!

    Asked by james wargo  on August 15, 2014 at 09:59 AM

    We are using your form at many of our websites:

     

    http://www.cochraninfiniti.com/schedule-service-appointment-email.htm

     

    this is an example but when we fill it out we are not getting the email.  the emails shoudl be going to service@cochran.com    we are NOT seeing it in are filters coming in or being blocked. We have many irritated customers. We also changed the email to a specific one at our location.  We did try a gmail and it did go through.

     

    We dont see anything in our filters.  Can you please call me at 724 822 6811 or email me at jwargo@cochran.com  we need to get this working please help!!

    Page URL:
    http://www.cochraninfiniti.com/schedule-service-appointment-email.htm

    Emails style size font
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    JotForm Support

    Answered by david on August 15, 2014 at 11:26 AM

    Hi,

    I checked our mail logs and it appears the emails to "service@cochran.com" were failing for a period of time which resulted in your address being placed on our bounce list:

    If there were issues with this email account being blocked or closed, please make sure it is active and able to accept mail.  I removed your address from the bounce list and emails should once again be sent upon submission of your forms to that address.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please let us know if you are still not receiving the emails and we will be happy to assist you further.

    Thank you for using JotForm!