What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I attempt to edit the form, the editor never loads. It just sits there spinning.

    Asked by randy.brightman on August 15, 2014 at 10:55 AM
    I'd love to try this solution. I was able to get to "My Forms" and then cloned the form, but when I attempt to edit the form, the editor never loads. It just sits there spinning. Had you reviewed my previous messages, you would have seen that we can't get to the editor. Please advise ASAP. Thanks.
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    JotForm Support

    Answered by david on August 15, 2014 at 12:19 PM

    Hi,

    I cleared your forms cache and reloaded the HTML element you had at the bottom of your form and it appears to be loaded once again.  The iFrame you have loading in the HTML element at the bottom of your form is what appears to be causing the issue.  Removing it caused everything to work fine in my testing.  For now it appears that updating this has fixed the issue with your form being cut off.  If you do not need the Facebook section at the bottom of your form, I would suggest removing it and your form should function properly.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!