What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cancelled last month and it did not actually cancel

    Asked by ProjectHIRED on August 15, 2014 at 12:12 PM

    This is the second time I've downgraded to free (only use JotForm for my orgs occasional events) that it's said your account is scheduled to manually cancel and then when the renew date comes up it doesn't cancel and charges my paypal.

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    JotForm Support Manager

    Answered by Jeanette on August 15, 2014 at 12:18 PM

    We are very sorry about this inconvenience. I've totally canceled the subscription, set the account back to free and refunded the latest 2 charges.