What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked the forms associated with your account and was unable to find one similar to the one you described. I checked the last form you worked on though, and it appears to be associated with a guest account, but looks the same as your description:
If these is the one you were referring to, please let us know so we can move it to your registered account. After that we can test it properly.
Thank you for using JotForm!