What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The contact forms are not coming through to my e-mail from my website. I wanted to update my e-mail and retrieve the unreceived contact forms if possi

    Asked by Noelle  on August 16, 2014 at 11:48 AM
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    Answered by noellechantel on August 16, 2014 at 01:44 PM

    FOLLOW UP: I updated my e-mail through settings, now just wondering if contact forms I did not receive could be retrieved.

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    JotForm Support

    Answered by jonathan on August 16, 2014 at 07:20 PM


    Can you please add again the Notification Email on your form http://www.jotform.co/form/40015440096848

    Make sure that the Sender Name, Sender E-mail and Recipient E-mail were properly filled in with correct data.


    This should fix the problem. 

    Kindly inform us if issue persist.