What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by COLLEEN CHAPMAN  on August 17, 2014 at 12:44 PM

    I'm desperately hoping to get my account out of being suspended after being advised I violated the terms of use.  I have no idea what went wrong, but I'm think you think I'm "phishing".  I can assure you whatever went wrong it was an error on my part.  I've just joined JotForm and have set up some documents.  I was interested with one of the documents to upload a PDF to a form (it would be my T&C's of Service) and was trying to work out how to do it.   Please can you help me out and advise how, and if, I can get my account out of suspension?  You forms are fantastic and I really want to be able to use them.

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    JotForm Support

    Answered by Welvin on August 17, 2014 at 06:28 PM

    Hi Colleen,

    We have reactivated your account. It was a mistake, but this is the form that is causing the auto-suspension: http://www.jotformeu.com/form/42282847422355. The form fields are fine, but the installed Malwarebytes on my PC blocked the PDF section. I think it's because of the wrong domain.

    Please kindly check again.

    Thank you and our apologies!

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    Answered by doulanetwork on August 17, 2014 at 09:19 PM

    Please help! This is what has happened to my account!! My username is doulanetwork.  I don't know how to fix it and haven't heard back from anyone.  And I want to be sure I fix the problem after my account is unsuspended so it doesn't happen again!!  I'm a total novice too and have just recently joined.  I think the forms are fantastic - look great and very professional, but I must have set something up wrong for you to think I'm phishing???