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    Asked on August 17, 2014 at 12:44 PM

    I'm desperately hoping to get my account out of being suspended after being advised I violated the terms of use.  I have no idea what went wrong, but I'm think you think I'm "phishing".  I can assure you whatever went wrong it was an error on my part.  I've just joined JotForm and have set up some documents.  I was interested with one of the documents to upload a PDF to a form (it would be my T&C's of Service) and was trying to work out how to do it.   Please can you help me out and advise how, and if, I can get my account out of suspension?  You forms are fantastic and I really want to be able to use them.

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    Answered on August 17, 2014 at 06:28 PM

    Hi Colleen,

    We have reactivated your account. It was a mistake, but this is the form that is causing the auto-suspension: The form fields are fine, but the installed Malwarebytes on my PC blocked the PDF section. I think it's because of the wrong domain.

    Please kindly check again.

    Thank you and our apologies!

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    Answered on August 17, 2014 at 09:19 PM

    Please help! This is what has happened to my account!! My username is doulanetwork.  I don't know how to fix it and haven't heard back from anyone.  And I want to be sure I fix the problem after my account is unsuspended so it doesn't happen again!!  I'm a total novice too and have just recently joined.  I think the forms are fantastic - look great and very professional, but I must have set something up wrong for you to think I'm phishing???