What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account disabled!

    Asked by Arbeola Armxart  on August 17, 2014 at 07:11 PM

    I got an emails few days ago that my account has been disabled, later i tried login in to my account but i couldn't, my question is that won't i be able to login to my account until i upgrade?

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    JotForm Support

    Answered by EltonCris on August 18, 2014 at 01:25 AM

    Hi Arbeola,

    You should be able to login but you will not be able to view your form submissions until your upgrade your account. If you're having issues with logging in to your account, please try it on this page. http://www.jotform.com/login.

    If you'd like to upgrade, please proceed to our pricing page http://www.jotform.com/pricing/. However, if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will happen every first day of the following month.

    Should you have any other questions or concerns, please let us know.

    Best Regards!