PayPal Express Checkout Currency defaults to USD after redirected to paypal page.

  • Profile Image
    Michael Hayes 
    Asked on August 18, 2014 at 03:00 AM

    Hello,

    I am trying to set up PayPal Express for customer invoice payments. When the customer submits the form they are taken to the PayPal screen, however the payment summary box on the left shows USD instead of AUD. I have set the Jotform payment item to AUD and AUD is the only currency in my PayPal account (and it is set to default).

    Any suggestions why the currency is incorrect?

  • Profile Image
    healthyim
    Answered on August 18, 2014 at 06:26 AM

    I have the same problem but with Japanese yen being changed to USD when redirected to the paypal check out.

  • Profile Image
    jedcadorna
    Answered on August 18, 2014 at 09:16 AM

    We apologize for the inconvenience.

    I have escalated this to our 2nd level. I was able to encounter same issue here is my test.

  • Profile Image
    alp_deniz
    Answered on August 18, 2014 at 03:50 PM

    Hello,

    The issue is identified and promptly fixed. Thank you very much for your quick notice.

    Kind regards

  • Profile Image
    healthyim
    Answered on August 18, 2014 at 09:40 PM

    It is still not working for me. Please get back to me as soon as possible. Actually getting paid is a crucial part of our operation.
  • Profile Image
    BDAVID
    Answered on August 18, 2014 at 11:05 PM

    @healthyim, your question has been moved to this thread.