What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Express Checkout Currency defaults to USD after redirected to paypal page.

    Asked by Michael Hayes  on August 18, 2014 at 03:00 AM

    Hello,

    I am trying to set up PayPal Express for customer invoice payments. When the customer submits the form they are taken to the PayPal screen, however the payment summary box on the left shows USD instead of AUD. I have set the Jotform payment item to AUD and AUD is the only currency in my PayPal account (and it is set to default).

    Any suggestions why the currency is incorrect?

    Screenshot
    currency paypal express JotForm USD hello
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    Answered by healthyim on August 18, 2014 at 06:26 AM

    I have the same problem but with Japanese yen being changed to USD when redirected to the paypal check out.

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    Answered by jedcadorna on August 18, 2014 at 09:16 AM

    We apologize for the inconvenience.

    I have escalated this to our 2nd level. I was able to encounter same issue here is my test.

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    JotForm Support

    Answered by alp_deniz on August 18, 2014 at 03:50 PM

    Hello,

    The issue is identified and promptly fixed. Thank you very much for your quick notice.

    Kind regards

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    Answered by healthyim on August 18, 2014 at 09:40 PM

    It is still not working for me. Please get back to me as soon as possible. Actually getting paid is a crucial part of our operation.
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    JotForm Support

    Answered by BDAVID on August 18, 2014 at 11:05 PM

    @healthyim, your question has been moved to this thread.