What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by akona on August 18, 2014 at 09:50 AM

    Good day,

    I trust this finds you well. We have been using Jotform for over 5 years now. For the first time we have an issue with one of our clients (thecakelady), she has not been receiving submissions. Can you kindly step in, and assist in resolving this issue.

    Looking forward to hearing from you.

    Kind regards,

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 18, 2014 at 12:00 PM


    It appears as though the submissions are going through.  Is it the emails notifications that are not going through?  If that is the case, I checked the form embedded to the page you referenced and it looks like the "Sender E-mail" field on the notification has been left blank:

    I went ahead and changed this to the default of "noreply@jotform.com" and your user should now receive the notifications upon submission.  Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!