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sawaguchiAsked on July 15, 2022 at 1:34 PM
When embedding a form in wix, if the Thank you page is specified as an external URL, it will not transition.
Probably because it is embedded in an iframe.
Is there any way to resolve this?
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Niko_NReplied on July 15, 2022 at 2:57 PM
Hello sawaguchi,
Thanks for reaching out to Jotform Support. As I understand, the embedded form redirecting to the external link is getting blocked by the browser. In that case, the issue is related to the behavior of the browsers and there are several approaches to avoid that issue. Please share the link to your Wix website page where your form is embedded, so I will check it out and see what’s going on.
Once we hear back from you, we'll be able to move forward with a solution.
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澤口友彰Replied on July 16, 2022 at 4:03 AM
It's at the bottom of this site. https://mer2020.wixsite.com/website-8Hopefully you should be taken to this page. https://www.merinc.co.jp/thankyou
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Sigit JotForm SupportReplied on July 16, 2022 at 2:03 PM
Hello Sawaguchi,
Thank you for getting back to us. The issue here is that the form is embedded in a nested Iframe - when you insert the Iframe code into an HTML Iframe element in Wix, Wix will create its own Iframe that does not allow for redirects, and put the form's iframe inside of it:
Do you have Wix Premium? Unfortunately, it is not possible to fix this issue without Wix Premium - from what I know, the Iframes are not Sandboxed in premium, so it should work correctly there.
Let us know if you have any other questions.
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sawaguchiReplied on July 16, 2022 at 2:17 PM
I just tried it on my premium plan and can confirm it works fine! Thanks!