What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we contact Jotform if we do not receive the password reset email?

    Asked by Dung Truong  on August 18, 2014 at 04:07 PM

    We tried to reset password, however it seems like we do not receive the password reset email? What do we do in that case?

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    JotForm Support

    Answered by david on August 18, 2014 at 04:54 PM


    The only account I can find associated with your email address is a guest account with no forms.  Is it possible you used a different email address to sign up for your account?  Please let us know and we will be happy to see what else we can find.

    Thank you for using JotForm!