What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving some submissions by email

    Asked by ken_stevens on September 02, 2011 at 04:37 PM


    I am receiving some submissions by email, but not all.  I can't figure it out.  Here is the link to my contact form:




    Thank you, Ken


    Page URL:

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    Answered by allanftd on September 02, 2011 at 09:58 PM

    Hi Ken,

    Could it be possible that certain words are being blocked by your mail client or spam checker? I can see in your form that you have a comments box and that your customers might be using words that are filtered out and blocked by your system.

    If you notice anything common between the submissions that are not being sent by email, that will be helpful and let us know about it (i.e. same email provider/ISP, same geographic location, etc).

    Thank you for using JotForm!


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    Answered by kenstevens on September 04, 2011 at 07:57 PM

    I have the spam filter set high, and deletes upon receipt.  I had to configure my spam by adding this permission address for safe receipt:  jotform@ying.interlogy.com

    Thank you for the assistance, I love this product and I have been using for years and highly recommend it to other organizations.


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    JotForm Support

    Answered by abajan on September 04, 2011 at 08:41 PM

    Hi Ken

    We're very glad you were able to find a solution to the problem and we really appreciate your commending our service to others.

    Cheers :)

    ~ Wayne

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    JotForm Support

    Answered by abajan on September 04, 2011 at 09:23 PM


    It might be a good idea to also add jotform@yang.interlogy.com and jotform@monk.interlogy.com to your safe list.

    ~ Wayne