What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    10 SSL submissions per month?

    Asked by thedenmarknews on August 20, 2014 at 11:51 AM

    I keep getting an email from JotForm that my account has almost/exceeded 10 SSL submissions per month and that my forms will be disabled unless I upgrade. I'm not currently using any forms with SSL. Where do I check to make sure

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    JotForm Support

    Answered by Kiran on August 20, 2014 at 01:41 PM

    As I see your account, I notice that you have already got 10 SSL submissions into your account. Receiving more than 10 SSL submissions in a month for free accounts shall lead to disabling the forms which you have already received an email.

    I've checked your website and found that the form is embedded with SSL enabled. 

    Please uncheck the Secure form option from Embed Form wizard and then re-embed the form to your website. This shall continue to receive normal submissions through your website.

    Please get back to us if you need further assistance. We are happy to assist you.