I had a form setup to send a notification email based on a field in the form, it now says email is deleted?

  • hweyer
    Asked on August 20, 2014 at 3:16 PM

    Attached is a screen shot showing both screens.  The one on the left shows how it says all the emails have been deleted.  The one on the right shows one particular condition.  Where I usually select to send a "notification" email, all it gives as an option is "Please Select".

     

    Why did this happen? 

    What do I do to fix it?

    How do I prevent this in the future?

     

    Thank you!

     

    I am intending to use your product to create numerous forms for our School Corporations to submit information on. I need to know this is reliable before I roll this out in a big fashion.

    Jotform Thread 418599 Screenshot
  • Elton Support Team Lead
    Replied on August 20, 2014 at 5:28 PM

    Hi,

    You might have deleted your form notification that's why there's no available notification when you pick on the dropdown list.

    Whatever notifications you may have,

    Screenshot:

    I had a form setup to send a notification email based on a field in the form, it now says email is deleted? Image 1 Screenshot 30

    Will be accessible on the Send Email condition dropdown list.

    Screenshot:

    I had a form setup to send a notification email based on a field in the form, it now says email is deleted? Image 2 Screenshot 41

    If you have any other questions or concerns, let us know here.

    Regards!