What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I had a form setup to send a notification email based on a field in the form, it now says email is deleted?

    Asked by hweyer on August 20, 2014 at 03:16 PM

    Attached is a screen shot showing both screens.  The one on the left shows how it says all the emails have been deleted.  The one on the right shows one particular condition.  Where I usually select to send a "notification" email, all it gives as an option is "Please Select".

     

    Why did this happen? 

    What do I do to fix it?

    How do I prevent this in the future?

     

    Thank you!

     

    I am intending to use your product to create numerous forms for our School Corporations to submit information on. I need to know this is reliable before I roll this out in a big fashion.

    Page URL:
    http://form.jotform.us/form/41874224088156

    Screenshot
    email form setup setup Emails product create select
  • Profile Image
    JotForm Support

    Answered by EltonCris on August 20, 2014 at 05:28 PM

    Hi,

    You might have deleted your form notification that's why there's no available notification when you pick on the dropdown list.

    Whatever notifications you may have,

    Screenshot:

    Will be accessible on the Send Email condition dropdown list.

    Screenshot:

    If you have any other questions or concerns, let us know here.

    Regards!