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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot remember my password and even though I keep asking for reset instructions, I never receive an email with reset info

    Asked by Marianne Donadio  on August 20, 2014 at 10:26 PM
    Page URL:
    http://www.jotform.com/contact/

    and email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 21, 2014 at 03:14 AM

    Hello Marianne,

    Upon checking I found that your email address was in our bounce list for following reasons:

    Result: 

    mdonadio@roominn.org is IN  the bounce list 

    Reason(s) : smtp;550 5.1.0  sender rejected. IB504 - 205.201.139.14

    I have removed your email address from our bounce list. Please go ahead and try to reset your password again. You should receive the password reset instructions in your email.

    Please be noted that your account username is "roominn"

    Thank you!