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  • Profile Image

    Conditions not working. User was able to input in conditionally hidded form fields.

    Asked by riverinatradies on August 21, 2014 at 01:48 AM

    I have conditions set up on my form so that only certain questions are only shown depending on which option is chosen from the first dropdown menu. However today a customer has submitted the form but has done so as though ALL questions were displayed to him. I have no idea how they could have done this. Please help

    http://www.riverinatradies.com.au/list-your-business.html

    Page URL:
    http://www.riverinatradies.com.au/list-your-business.html

    www shown all
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    JotForm Support

    Answered by ashwin_d on August 21, 2014 at 07:10 AM

    Hello riverinatradies,

    I'm sorry for the trouble caused to you.

    Are you having issues with your submission from "Thomas Freeman"? I did check it and it seems even if the "Listing Type" was selected as "Detail Ad", user was still able to upload the "Feature Ad Image Upload" and fill in data in other unrelated field.

    I did check your web page where you have embedded your form and it seems to work as expected. The hidden fields should only visible when appropriate value is selected in "Listing Type" drop down.

    It seems for this user the conditions were not triggered when the web page was loaded. This could have happened only when the JavaScript of the browser were disabled of this user. I would suggest you to add "NoScript" widget in your form. This will ensure that of the JavaScript of the user's browser is disabled, the form will not be allowed to be submitted.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by riverinatradies on August 21, 2014 at 07:23 PM

    yes it was Thomas Freeman and I have gone ahead and added the noscript widget you mentioned. Thanks for a quick and easy resolution! Much appreciated!!

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    JotForm Support

    Answered by EltonCris on August 21, 2014 at 10:35 PM

    On behalf of my colleague, you're welcome.

    If you came across any issues again, feel free to let us know.

    Regards!