What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    2 Invoices for 1 Account

    Asked by lauschmedia on August 21, 2014 at 10:11 AM

    Hi, please check our account: Since May 14 we are charged twice.

    Thanks for resolving this asap. Best, Jan

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    JotForm Support Manager

    Answered by Jeanette on August 21, 2014 at 12:17 PM

    Very sorry about that. I've canceled the duplicate (Premium) subscription and left Economy alive. I've made 2 refunds for $9.90 and 1 for $19.95 in order to compensate the 4 duplicated charges of $9.95 applied to your Paypal account since May.