Autoresponder sends email only to to default email address, but not to the person completing the form

  • PFalley
    Asked on August 21, 2014 at 12:08 PM

    I have not found a way to make Autoresponder send a response to the person completing the form. The response always goes only to the default email address.

  • David JotForm Support
    Replied on August 21, 2014 at 1:38 PM

    Hi,

    I checked the autoresponder setup in your form and it appears to be correct with the exception of the "Reply-to Email" should be set to your own:

    Autoresponder sends email only to to default email address, but not to the person completing the form Image 1 Screenshot 20

    Keep in mind that the test emails will always go to the default email address associated with your account.  To test the autoresponder you would have to send a test submission.  Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!