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    Submission emails are NOT sent in TEXT format with Locked Data Table.

    Asked by skychewcc on August 21, 2014 at 11:08 PM

    Been trying to get my autoresponder to send the result of the form as text instead of html but has been unsuccesfull is it possible?

    Page URL:

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    JotForm Support

    Answered by ashwin_d on August 22, 2014 at 03:25 AM

    Hello skychewcc,

    I did few tests and it seems to be able to send auto-responder email as text instead of HTML email, you will have to unlock the data table of your auto-responder email template. Please check the screenshot below: 

    When the data table is locked, it preserves the table with the form questions and that is the reason you see the HTML tables in the submission / auto-responder emails.

    I am not sure if this is a bug but let me send a query to our back end team. We will get back to you as soon as we have any update from them. 

    For now I would suggest you to unlock the data table of your auto-responder email template.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on August 30, 2014 at 04:09 PM


    We would like to inform you that this bug is now fixed.

    Kindly delete and recreate your text-based notification email if the problem persists on your end.

    Best regards,