What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Form not found" please unban.

    Asked by rzayevtt on August 22, 2014 at 01:42 AM

    Form does not work, there is an error on the link "Form not fund." What to do? Not so long ago, the e-mail came a letter from JotForm noreply@jotform.com, in which it was said that I would be banned. Content of the message: Your "Video Review request is rejected by our staff for the reason given below:"


                     reason for rejection: This is an old video, it does not belong to user. Next time user will be banned


                     If you feel, there is any error on judgement, please feel free to contact us. If there were errors on the page you submitted, please fix them and

                     re-submit them later.


                     have a nice day!
    --------------------------------------------------------

    However, I did not send you any video. Maybe it was a mistake.
    Since I do not quite understand the English language and use an interpreter, maybe I made ​​a mistake somewhere. Please understand and unban. Thanks in advance.

    Translate translator Google, do not judge strictly

     

    ***

    ПО РУССКИ:

     

    Не работает форма, по ссылке выходит ошибка "Form not фонд". Что, делать? Не так давно, на электронную почту пришло письмо от JotForm noreply@jotform.com, в котором было сказанно, что я буду забанен. Содержимое письма:     Your "Video Review request is rejected by our staff for the reason given below :"


                    reason for rejection : This is an old video, it does not belong to user. Next time user will be banned


                    If you feel, there is any error on judgement, please feel free to contact us. If there were errors on the page you submitted, please fix them and

                    re-submit them later.


                    have a nice day!
    --------------------------------------------------------

    Однако, я не отправлял вам никаких видео. Возможно это ошибка.
    Так как я плохо понимаю английский язык и пользуюсь переводчиком, возможно я где то ошибся. Прошу понять и разбанить. Спасибо заранее.

    Переводил переводчик Google , не судите строго

    Page URL:
    http://www.jotform.me/rzayevtt/fire-guns

    Screenshot
    JotForm video message next
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 22, 2014 at 07:03 AM

    Hello rzayevtt,

    Upon checking our records, I found that your account is suspended because you keep sending the old video for "Video Review" request to increase your submission limits.

    I am sending your request to my superior to review the suspension.

    Thank you!

     

  • Profile Image

    Answered by rzayevtt on August 22, 2014 at 09:47 AM

    thanks) i"ll wait b))

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 22, 2014 at 10:20 AM

    Your account was banned because you sent to us an invalid video in order to get more submission limits

    The type of review is : Video Review
    A user (tima.rzayev@gmail.com) submitted a link for review():
    " rel="nofollow">https://

    The video does not belong to you and is an old video.

    You must be aware that we got a specialized team of people that review each request, if someone keep posting the same old video or site, the account must be banned. For now your account is back, but next time we will not reactivate it.

    These are the parameters and conditions we use in order to approve any video.

    The video must be related to JotForm. It must not be a hacking or phishing video. The video must belong to the submitter. Date of the video should be recent

     

  • Profile Image

    Answered by rzayevtt on August 22, 2014 at 04:09 PM

    Thank you for your understanding!