- skittellAsked on August 22, 2014 at 02:37 PM
I attempted to use the Draw on Image widget in my survey. However, when I view the survey, the images are blank (gray rectangles). The images show up correctly in the editor though.
- JotForm SupportjonathanAnswered on August 22, 2014 at 04:28 PM
BUT it works perfectly when using Google Chrome browser
This issue might be due to browser incompatibility issue.
I suggest try using also other browser like Google Chrome at the moment and check if the problem still happens on your end.
I will submit a bug ticket report to our higher team support regarding the issue of Draw on Image Widget when using Firefox browser.
We will notify you for any status updates when available.
- JotForm SupportTitusNAnswered on February 18, 2015 at 03:48 AM
The issue is resolved - Firefox have since updated the browser with many bug fixes which addressed the error preventing the drawing canvas from displaying:
Kindly check and let us know.