Draw on Image Widget not working on Firefox browser

  • Profile Image
    Asked on August 22, 2014 at 02:37 PM

    I attempted to use the Draw on Image in my survey. However, when I view the survey, the images are blank (gray rectangles). The images show up correctly in the editor though.

  • Profile Image
    Answered on August 22, 2014 at 04:28 PM


    When I test your form http://www.jotform.us/form/42085993326159 I was able to reproduced the problem of the Draw on Image widget when using Firefox browser


    BUT it works perfectly when using Google Chrome browser



    This issue might be due to browser incompatibility issue.

    I suggest try using also other browser like Google Chrome at the moment and check if the problem still happens on your end.

    I will submit a bug ticket report to our higher team support regarding the issue of Draw on Image Widget when using Firefox browser.

    We will notify you for any status updates when available.






  • Profile Image
    Answered on February 18, 2015 at 03:48 AM


    The issue is resolved - Firefox have since updated the browser with many bug fixes which addressed the error preventing the drawing canvas from displaying: 


    Kindly check and let us know.