Previous cancellation

  • Profile Image
    tmcgurrin
    Asked on August 24, 2014 at 10:42 AM

    Hi- about 2-3 days ago I switched back to the Free plan and the box popped up saying once I cancelled it will be cancelled manually. I was drafted today for the $9.95 plan. Can this be refunded and my account reflect the free plan?

     

    Please advise. payment below shows your draft.

    Tony McGurrin

    advisitors@gmail.com

    Business Contact Information 
     
    Customer Service URL: https://www.jotform.com/
    Customer Service Email:   contact@interlogy.com
     
    Total amount:   -$9.95 USD
    Fee amount:   $0.00 USD
    Net amount:   -$9.95 USD
     
    Date:   Aug 24, 2014
    Time:   07:19:11 EDT
    Status:   Completed
     
    Subject:  
    Interlogy LLC
    Funding Type:   PayPal Balance
    Funding Source:   $9.95 USD - PayPal Account
  • Profile Image
    Jeanette
    Answered on August 24, 2014 at 02:47 PM

    Very sorry for this inconvenience. I've refunded the latest charge and set your account back to free.