- tmcgurrinAsked on August 24, 2014 at 10:42 AM
Hi- about 2-3 days ago I switched back to the Free plan and the box popped up saying once I cancelled it will be cancelled manually. I was drafted today for the $9.95 plan. Can this be refunded and my account reflect the free plan?
Please advise. payment below shows your draft.
Business Contact Information
Customer Service URL: https://www.jotform.com/ Customer Service Email: firstname.lastname@example.org Total amount: -$9.95 USD Fee amount: $0.00 USD Net amount: -$9.95 USD Date: Aug 24, 2014 Time: 07:19:11 EDT Status: Completed Subject:Interlogy LLC Funding Type: PayPal Balance Funding Source: $9.95 USD - PayPal Account
- JotForm Support ManagerJeanetteAnswered on August 24, 2014 at 02:47 PM
Very sorry for this inconvenience. I've refunded the latest charge and set your account back to free.