What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Previous cancellation

    Asked by tmcgurrin on August 24, 2014 at 10:42 AM

    Hi- about 2-3 days ago I switched back to the Free plan and the box popped up saying once I cancelled it will be cancelled manually. I was drafted today for the $9.95 plan. Can this be refunded and my account reflect the free plan?


    Please advise. payment below shows your draft.

    Tony McGurrin


    Business Contact Information 
    Customer Service URL: https://www.jotform.com/
    Customer Service Email:   contact@interlogy.com
    Total amount:   -$9.95 USD
    Fee amount:   $0.00 USD
    Net amount:   -$9.95 USD
    Date:   Aug 24, 2014
    Time:   07:19:11 EDT
    Status:   Completed
    Interlogy LLC
    Funding Type:   PayPal Balance
    Funding Source:   $9.95 USD - PayPal Account
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    JotForm Support Manager

    Answered by Jeanette on August 24, 2014 at 02:47 PM

    Very sorry for this inconvenience. I've refunded the latest charge and set your account back to free.