What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't download a file from a submission.

    Asked by IOCDF on August 25, 2014 at 11:37 AM

    Hello,

    I am trying to download the file that was part of this submission:http://www.jotform.com/submissions/32596164578871

    But I keep getting this error message:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    AccessDenied
    Access Denied
    9443E59D5BEA0992
    czMBwMUUYXq/UZKEtqIH15UITqxiain07oguFKYrLfPXVr9EYhpcov4Zda2vpJJc
    xml error cannot download download error
  • Profile Image
    JotForm Support

    Answered by Welvin on August 25, 2014 at 12:03 PM

    Hi,

    All the files that were uploaded to your form are unavailable for download. Were you able to download any of this before? When was the last time you download a file? Did you make any changes to the file upload field? The files should still be available even though these are old files uploaded way back 2013.

    I have created a report for this problem and submitted it to our developers for further review.

    Thank you!

  • Profile Image

    Answered by IOCDF on August 25, 2014 at 12:06 PM

    We were able to download them before. I actually found the file I was looking for in a backup, but we would still like access to other old files in case we need them.

  • Profile Image
    JotForm Support

    Answered by KadeJM on August 25, 2014 at 12:11 PM

    Thank you for letting us know about that and yes we do understand where you are coming from as you should indeed be able to access them regardless of the situation so long as they are still available in your account.

    My colleague has already reported this to our developers so we will let you know as soon as we can.

  • Profile Image
    JotForm Support

    Answered by liyam on August 26, 2014 at 02:51 AM

    Hello IOCDF,

    Did you have your username changed previously or was your form moved from one account to another? These things cause problems when you have file upload fields on your form that was transferred.

    Can you check your past email notifications and see if the download links are available there?

    Thanks

    -Liyam

  • Profile Image
    JotForm Support

    Answered by liyam on August 26, 2014 at 03:52 AM

    Hello again.

    I found that there was a spreadsheet of your submissions which had the original link to the files. You can download the said spreadsheet from this link: https://shots.jotform.com/welvin/userfile/OCD-Awareness-Week-Contest.xls

    Please let us know if you have further questions or concerns.

    Thanks.