What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Using power tool Matrix and user access

    Asked by riksaga on September 04, 2011 at 04:45 PM

    Hi Guys,

    Great job & getting better.

    I have a student registration form that is emailed & databased and uses only your standard selection of tools.

    I also have a student attendance cakendar using your matrix power tool. It is 5 matrixes of 1 row + 5 columns for the weeks in a month

    All parents register with a jotform Reg form, no problem, but now 1 customer, a gov't worker, only gets 'garble' in the form.

    Both my forms are embedded in the site and both forms work for 99% of customers.



    Any ideas?


    thank you

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    JotForm Support

    Answered by NeilVicente on September 04, 2011 at 06:12 PM


    First off, I'd like to thank you for the kind words you have for our service. It is always a pleasure to serve our loyal customers the best way we can.

    As for your problem, we would need a few more information to get to the bottom of it and hopefully come up with a solution. First, we need to know the URL of the exact page where the form is embedded.

    Also, it would be nice if you can ask the user who's having problems with the form which browser he/she is using to access it. This way, we will be able to recreate the problem and see it for ourselves.

    We shall await your response. Thank you!


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    Answered by Gamesclickmause on September 12, 2011 at 03:16 PM

    como hago para que se hagan una cuenta y con la cuenta que se hicieron puendan iniciar sesion? eso necesito solamente para mi pagina web

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    JotForm Support

    Answered by NeilVicente on September 13, 2011 at 02:54 AM


    I am not sure if your question is related to the original topic on this thread. May I suggest that you open a new one for your issue? Thanks!