What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I cancel my subscription plan for my account?

    Asked by dlambo25 on August 26, 2014 at 08:32 AM

    I would like to cancel our monthly account as we are no longer receiving a high amount of submissions.  The free service should be able to handle our load until next summer.  Please inform me of the steps needed to cancel our monthly billing.

  • Profile Image

    Answered by KadeJM on August 26, 2014 at 10:02 AM

    So you would like to cancel your plan subscription for the time being?

    Sure, I can gladly help you with this. I see you've paid with PayPal so this has queued you for downgrade by us which our billing team usually handles once a week.

    However, you can easily speed up this process to expedite the cancellation yourself inside of your paypal account by following these simple instructions below:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.