What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image
    JotForm Support

    Missing and duplicated folders

    Asked by david on August 26, 2014 at 10:56 AM


    Recently I have had a few users claiming to be missing folders so I created a couple to monitor daily.  When I checked them this morning, I had duplicates of my folders:

    But the duplicates were not associated with any forms:

    I created these folder roughly a week ago and the duplication happened some time today I believe.

  • Profile Image
    JotForm Support

    Answered by david on August 26, 2014 at 12:59 PM

    Here is another user with duplicated folders:


  • Profile Image
    JotForm Support

    Answered by paulsimpson on September 02, 2014 at 03:21 PM

    Hi David,

    I think this was caused by the missing folders and replication problems we recently experienced. As there has been no re-occurrence of this since the problems were fixed I'm going to close this ticket for now.