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dgouletAsked on August 26, 2014 at 1:08 PM
In my form MDP-info@mdp.parts I try to add a new sender under email alerts. However when I do this it doesn't work. My e-mail address is info@mdp.parts
thank you for your help
Page URL: http://www.mdp.parts/cont-ctenos.html -
David JotForm SupportReplied on August 26, 2014 at 3:09 PM
Hi,
I checked our mail logs and the emails are indeed failing somewhere along the way:
Since you have a new top level domain I am not sure how that may affect the emails. Here is our guide on how to prevent emails from being bounced:
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
If none of the steps listed in that guide enable you to receive emails, lets us know and we will be happy to see if there might be a problem with the .parts domain.
Thank you for using JotForm!