Emails not sent to .parts extension

  • Profile Image
    dgoulet
    Asked on August 26, 2014 at 01:08 PM

    In my form MDP-info@mdp.parts I try to add a new sender under email alerts. However when I do this it doesn't work. My e-mail address is info@mdp.parts

     

    thank you for your help

  • Profile Image
    david
    Answered on August 26, 2014 at 03:09 PM

    Hi,

    I checked our mail logs and the emails are indeed failing somewhere along the way:

    Since you have a new top level domain I am not sure how that may affect the emails.  Here is our guide on how to prevent emails from being bounced:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If none of the steps listed in that guide enable you to receive emails, lets us know and we will be happy to see if there might be a problem with the .parts domain.

    Thank you for using Jotform!