What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I being told my credit card needs updating?

    Asked by pmplist on August 27, 2014 at 07:25 AM

    I have Jotform set up to debit my PayPal account, but when I go to my profile it tells me that my credit card has expired. Why should that matter if I'm paying by PayPal?

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    JotForm Support

    Answered by ashwin_d on August 27, 2014 at 10:29 AM

    Hello pmplist,

    Upon checking your account, I did not find any issue with that. Your account is currently in good shape and the next renewal date is only on August 28, 2014.

    Did you receive an email from the FastSpring or from PayPal? Do get back to us and we will take a look.

    Thank you!