What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trying to gain access to account

    Asked by Dan OBrien  on August 27, 2014 at 09:53 AM


    I'm trying to gain access to an account that was used for our business. the username on the account is LouisePriestman 

    She no longer works with us and we have no access to the account. 

    Thank you

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 27, 2014 at 12:14 PM

    Hi Dan,

    I believe the "She" you are talking here is one of your co-worker? Do you have access with that account email? If you have, you can do a password reset from the login page. Click Forgot Password link.

    Unfortunately, we just can't disclose the account to anyone without verification from the account owner. We have to do this for security reasons. We'd highly recommend contacting the account owner first to post a reply on this thread http://www.jotform.com/answers/421082 while logged in to that account for verification purposes. Or I think the best way is to ask the login credentials to the account owner.

    Another way to overcome this is to create your own form in the form builder using your own account and replace the existing form embedded on your website.

    Thank you!