Paypal Forms Not submitting

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    netivotshalom
    Asked on August 27, 2014 at 06:27 PM

    When I click submit, I get "Please Wait" and it hangs. Test on a Mac using both Safari and Chrome.

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    jonathan
    Answered on August 27, 2014 at 08:49 PM

    Hi,

    I was able to reproduced the issue on the form http://www.jotform.us/form/42008772302143

     

    It seems it had to do with the Paypal tool. Please try redoing the configuration of the Paypal tool and then test/check again if it makes any difference.

     

    Inform us if issue persist.

    Thanks.

     

     

     

  • Profile Image
    netivotshalom
    Answered on August 27, 2014 at 09:55 PM

    No change. The form worked fine until a few days ago. I don't see why the paypal would be the culprit. the system hangs when pay by check is selected.

     

    This is a mission critical form for us and I expect 50 more entries within the next few days. Please resolve this!

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    jonathan
    Answered on August 27, 2014 at 09:58 PM

    Thank you for the confirmation. I confirm that this is a new glitch in our Paypal tool.

    I have submitted already a bug ticket report to our higher level support. I am sorry for the inconvenience caused at the moment. We will do our best fix the glitch asap. 

    We will notify you here for any status update when available.

    Thanks.

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    NeilVicente
    Answered on August 28, 2014 at 08:17 AM

    Hi,

    We have reverted the update that caused this problem. Kindly check out your form and let us know if you still encounter issues.

    Thanks!

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    netivotshalom
    Answered on August 28, 2014 at 08:41 AM

    seems to work in initial testing. thank you.