- netivotshalomAsked on August 27, 2014 at 06:27 PM
When I click submit, I get "Please Wait" and it hangs. Test on a Mac using both Safari and Chrome.
- JotForm SupportjonathanAnswered on August 27, 2014 at 08:49 PM
I was able to reproduced the issue on the form http://www.jotform.us/form/42008772302143
It seems it had to do with the Paypal tool. Please try redoing the configuration of the Paypal tool and then test/check again if it makes any difference.
Inform us if issue persist.
- netivotshalomAnswered on August 27, 2014 at 09:55 PM
No change. The form worked fine until a few days ago. I don't see why the paypal would be the culprit. the system hangs when pay by check is selected.
This is a mission critical form for us and I expect 50 more entries within the next few days. Please resolve this!
- JotForm SupportjonathanAnswered on August 27, 2014 at 09:58 PM
Thank you for the confirmation. I confirm that this is a new glitch in our Paypal tool.
I have submitted already a bug ticket report to our higher level support. I am sorry for the inconvenience caused at the moment. We will do our best fix the glitch asap.
We will notify you here for any status update when available.
- JotForm SupportNeilVicenteAnswered on August 28, 2014 at 08:17 AM
We have reverted the update that caused this problem. Kindly check out your form and let us know if you still encounter issues.
- netivotshalomAnswered on August 28, 2014 at 08:41 AM
seems to work in initial testing. thank you.