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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Forms Not submitting

    Asked by netivotshalom on August 27, 2014 at 06:27 PM

    When I click submit, I get "Please Wait" and it hangs. Test on a Mac using both Safari and Chrome.

    Page URL:
    http://form.jotform.us/form/42008772302143

    Screenshot
    forms not working please wait and click submit
  • Profile Image
    JotForm Support

    Answered by jonathan on August 27, 2014 at 08:49 PM

    Hi,

    I was able to reproduced the issue on the form http://www.jotform.us/form/42008772302143

     

    It seems it had to do with the Paypal tool. Please try redoing the configuration of the Paypal tool and then test/check again if it makes any difference.

     

    Inform us if issue persist.

    Thanks.

     

     

     

  • Profile Image

    Answered by netivotshalom on August 27, 2014 at 09:55 PM

    No change. The form worked fine until a few days ago. I don't see why the paypal would be the culprit. the system hangs when pay by check is selected.

     

    This is a mission critical form for us and I expect 50 more entries within the next few days. Please resolve this!

  • Profile Image
    JotForm Support

    Answered by jonathan on August 27, 2014 at 09:58 PM

    Thank you for the confirmation. I confirm that this is a new glitch in our Paypal tool.

    I have submitted already a bug ticket report to our higher level support. I am sorry for the inconvenience caused at the moment. We will do our best fix the glitch asap. 

    We will notify you here for any status update when available.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 28, 2014 at 08:17 AM

    Hi,

    We have reverted the update that caused this problem. Kindly check out your form and let us know if you still encounter issues.

    Thanks!

  • Profile Image

    Answered by netivotshalom on August 28, 2014 at 08:41 AM

    seems to work in initial testing. thank you.