What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not able to reset my password at login - nothing is sent to my email address.

    Asked by Elmira  on August 27, 2014 at 07:01 PM
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    JotForm Support

    Answered by EltonCris on August 27, 2014 at 09:17 PM

    Hi Elmira,

    I check this with out logs and the password reset as successfully sent to your email.

    Kindly check it again from your side. Check if the emails are not block or flagged as spam. If the issue persists, add Jotform to your white list. https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. This might help resolve the problem.

    Thank you!