I am not able to reset my password at login - nothing is sent to my email address.

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    Asked on August 27, 2014 at 07:01 PM
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    Answered on August 27, 2014 at 09:17 PM

    Hi Elmira,

    I check this with out logs and the password reset as successfully sent to your email.

    Kindly check it again from your side. Check if the emails are not block or flagged as spam. If the issue persists, add Jotform to your white list. https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. This might help resolve the problem.

    Thank you!