Some values not importing into google spreadsheets

  • fwh
    Asked on August 27, 2014 at 8:22 PM

    We've noticed this problem before, where certain values don't import into google spreadsheets. The values are recorded in jotform, but don't show up in google.

    If you look at rows 45 & 46, column B shows a value for each row. Rows 47, 48, & 49 display nothing in column B, but the corresponding submissions in jotform have values for that field.

    Is there a reason the data isn't importing?

    Jotform Thread 421444 Screenshot
    Page URL: http://www.jotform.us/fwh/orderdos
  • jonathan
    Replied on August 27, 2014 at 10:36 PM

    Hi,

    Have you already tried refreshing the Google integration on the form?

    That is by removing and then adding back the Google Spreadsheet integration on the form.

    User guide: http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    Please try re-integration also. See if it makes the difference.

    Inform us if issue persist.

    Thanks.