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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Keep getting "please wait" when i hit submit on my form

    Asked by samplatsky on August 27, 2014 at 09:02 PM

    worked fine until I tried to fix an issue with the form cutting off on iphones and ipad.  URL is http://www.hsskiclub.com/HS_Ski_Club/Membership.html

     

    Please help

    Page URL:
    http://www.hsskiclub.com/HS_Ski_Club/Membership.html

    please wait ipad
  • Profile Image
    JotForm Support

    Answered by jonathan on August 27, 2014 at 09:46 PM

    Hi,

    It seems the issue had to do with the Paypal tool in your form http://www.jotform.us/form/42274197501150

    Please try removing Redo the configuration and insert it back on the form. Then, test your form again to see if it makes the difference.

    Please inform us if the issue remains.

    Thanks.

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on August 27, 2014 at 09:51 PM

    Please disregard my last suggestion.

    DO NOT DELETE the Paypal tool in your form if it has existing submissions already. It will potentially removed the existing submission.

    Just redo the configuration... like this

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by paulsimpson on August 28, 2014 at 12:16 AM

    Hi,

    I have tested your form and can successfully get to the paypal payment page. Are you still experiencing the problem?