Keep getting "please wait" when i hit submit on my form

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    samplatsky
    Asked on August 27, 2014 at 09:02 PM

    worked fine until I tried to fix an issue with the form cutting off on iphones and ipad.  URL is http://www.hsskiclub.com/HS_Ski_Club/Membership.html

     

    Please help

  • Profile Image
    jonathan
    Answered on August 27, 2014 at 09:46 PM

    Hi,

    It seems the issue had to do with the Paypal tool in your form http://www.jotform.us/form/42274197501150

    Please try removing Redo the configuration and insert it back on the form. Then, test your form again to see if it makes the difference.

    Please inform us if the issue remains.

    Thanks.

     

     

  • Profile Image
    jonathan
    Answered on August 27, 2014 at 09:51 PM

    Please disregard my last suggestion.

    DO NOT DELETE the Paypal tool in your form if it has existing submissions already. It will potentially removed the existing submission.

    Just redo the configuration... like this

     

    Thanks.

  • Profile Image
    paulsimpson
    Answered on August 28, 2014 at 12:16 AM

    Hi,

    I have tested your form and can successfully get to the paypal payment page. Are you still experiencing the problem?