What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there any form backup solution?

    Asked by markashton on July 23, 2010 at 06:09 AM

    Hi,

    I'll soon have forms running into the hundreds. I have passed duty of care of data (excel download) over to the client. However, I'm twitchy that one day I'll get up and find all my forms gone - that will be a lot of fed up clients. 

    Can you placate my fears on this issue i.e. could you restore them if the unthinkable was to happen

     

    Thanks Mark

    form backup
  • Profile Image
    JotForm Founder

    Answered by aytekin on July 23, 2010 at 08:42 AM

    Yes, we have incremental Mysql replication backups and also periodic off-site backups on a separate service provider. If something happens to your forms we can restore them from backups.

    We will do our best to keep deserving your trust.

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    Answered by TheTrustGroup on May 24, 2011 at 02:23 AM
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    JotForm Support

    Answered by NeilVicente on May 24, 2011 at 04:01 AM

    @TheTrustGroup

    For some reason, your post came out empty. If it's of any urgency, please create a separate thread for your question or concern. We will gladly assist you to the best of our capability. Thank you.


    Neil

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    Answered by markashton on October 25, 2013 at 03:13 PM

    Can I enquire about your current form backup status and safeguards with regard to disaster recovery.

    Is it still the same as Aytekin's response of July 23 2010 above.

    An update would be much appreciated

    Many thanks

    Mark

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    JotForm Support

    Answered by Mike_T on October 25, 2013 at 03:25 PM

    Yes we do store the backups for emergency cases, so there is nothing to worry about. The forms and the data are completely safe with us.