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    When will my forms be activated again, after deleting old submissions to gain upload space?

    Asked by Lyrinxx on September 05, 2011 at 07:50 PM

    HI,

    I recently reached the upload limit of my submission forms. It got disabled yesterday. I then deleted old emails and gained upload space again.

    Does it automatically activate itself again?

    Thank you.

    Page URL:
    www.hygain.com.au

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    Answered by brx250 on September 05, 2011 at 09:14 PM

    Hi Lyrinxx,

    First of all, thank you for using JotForm.

    If your account has reached the maximum upload limit or quota, the forms associated with it will automatically be disabled. To activate your forms again, you can free up space by deleting some of your submissions or, you can also add upload space by upgrading to any of our paid plans. Then, your forms will be automatically activated. I've tried checking your account and all of your forms seemed to be normal again. Go ahead and check it yourself. Hope this helps.

    If you have further issues and concerns, please feel free to contact us again.

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    Albert  | JotForm Support