Reminder Email Query

  • Robert Hagan
    Answered on July 29, 2022 05:33 PM

    If original form is emailed is to a list, does the form "know" if it has been submitted and NOT send a reminder? And need a list of NON-responders (a report?)

  • Rene JotForm Support
    Answered on July 30, 2022 02:02 AM

    Hello Robert,

    Thanks for reaching out to Jotform Support. No, the reminder email does not have a way to detect whether the user already submitted the form. It will still send a reminder email as set up. Regarding a list of NON-responders, unfortunately, it is not currently possible to create a report for the non-responder after sending the reminder email to the recipients. While the features you’re looking for aren’t currently available, rest assured we’re always working to add new services and features to Jotform.

    Let us know if you have any other questions.